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A: Yes, you can change it by logging into your account and viewing the Receiving Options page. When logged into your FaxFX account at http://myaccount.faxfx.net 1. Click on the Account menu item to the left of your inbox to open the account Drop-Dow...
A: No, you cannot choose your own fax number.
A: No, FaxFX archives all sent and received faxes for five years. Due to security reasons you cannot delete any faxes from your account.
A: No, Read Receipt requests cannot be disabled as it is used for logging purposes.
A: Yes, the FaxFX system allows for multiple email addresses to be linked to a single Fax to Email number.
A: No, each email address can only be linked to one Fax to Email number.
A: Yes, you can receive faxes on any operating system using any email client. The format of the received fax can be adjusted to suit your operating system.
A: Yes, the FaxFX system enables you to send faxes to or receive faxes from other countries. Add the appropriate country dialling code when sending the fax. For receiving faxes, the zero in your 086-number should be replaced with 0027 – example: 002786xxx...
A: When you have a FaxOut credits balance of zero and you do not receive any faxes for 90 days, your account will be suspended and your fax number will be re-allocated to a new user. The FaxFX Support Department can only restore a fax number if the number...
A: FaxFX provides you with two methods for sending faxes: **PLEASE NOTE: _Email to Fax will always keep the highest image quality when sending the fax. Large documents like photo's and high resolution scanned images will take longer to deliver due t...
A: You will need to contact the FaxFX Support Department for assistance.
A: To change your debit order amount to another FaxOut credit package, send an email with your account details and which package you wish to change to, to accounts@faxfx.co.za.
A: 1. Open a new email 2. Enter the fax number of the person you wish to send a fax to, followed by @faxfx.net in the To field - example: 086xxxxxxx@faxfx.net 3. Attach the document that you wish to fax to the email 4. Click on the Send button Y...
A: To unsubscribe from a FaxOut credit subscription, send an email with your account details and which package you wish to unsubscribe from, to accounts@faxfx.co.za.
A: To unsubscribe from the Fax to Email service, click on the link at the bottom of the welcoming email you received when you activated you account. The unsubscribe link is also avaiable on the fax receipt.
A: FaxOut is billed per minute and is based on a pre-paid system. For international rates go to http://www.faxfx.net/index.php/rates The South African rates are: Calls to South-African Land Line Numbers Local and National R 0,78 per minute Cal...
A: On the login screen to your Fax to Email account you can click on the Forgot Password? link to reset your password. This will direct you to a page where you should provide your registered email address. A message will be sent to the email address to co...
A: Yes, if you choose a FaxFX 0866-number you do not pay anything for receiving faxes. There is no sign-up or monthly subscription fee. This service will remain free and there are no limits to the number of faxes you can receive.
A: No, unfortunately we cannot control who sends a fax to a specific fax number.
A: FaxOut is an additional service that we offer that enables you to send faxes from your computer. The FaxOut Service is based on a pre-paid billing system. A payment is made to FaxFX and FaxOut credits of the same value are allocated to your account. Fa...
A: Submitted - your fax has reached the FaxFX System Temporary Failure - the destination number was engaged. The system will automatically retry to send the fax for up to a maximum of six times Failed - your fax has failed to send Unsent - your fax can...
A: FaxFX is an independent fax technology service provider offering services like Fax to Email, Email to Fax and Fax Archiving. For more information go to http://www.faxfx.net/index.php/about
A: Portable Document Format (.pdf) Graphics Interchange Format (Not animated) (.gif) Joint Photographic Experts Group (.jpg / .jpeg) Portable Network Graphics (.png) Windows Bitmap (.bmp) Hypertext Markup Language (.html) Plain Text (.txt) Extend...
A: FaxFX provides every user with fax archiving. FaxFX saves a copy of every fax you send and receive for five years. Only faxes that were sent in the last 90 days are available for download. Should you need copies of faxes older than 90 days, contact the...
A: Go to http://www.faxfx.net/terms-and-conditions
A: You can have a reference number generated for you by logging into your Fax to Email account and selecting Direct Deposit from the Buy Credits menu item. Please send a proof of your payment to support@faxfx.co.za. Your funds will be allocated to your ac...
A: Incredimail automatically attaches small animations to any emails that you send causing the system to fail as the FaxFX system cannot process animations. You need to remove those animations in order to send faxes.
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